Return, Refund
& Replacement.

BowlR products are made in limited production batches and are assembled specifically for customer bookings.

Therefore, BowlR does not operate a general "return because I changed my mind" policy after production has started or after a working product has been delivered.

• Returns are not normally accepted for change of mind.
• Returns are not accepted because a customer later prefers a different model, variant or colour.
• Minor handmade cosmetic differences are not considered defects.
• Genuine damage, non-working products or verified transit issues are handled separately under the sections below.

If the machine arrives physically damaged during shipping, contact BowlR as soon as possible after delivery.

A genuine transit-damage case may be eligible for repair, replacement, component replacement or partial refund depending on the extent of damage.

To help distinguish genuine shipping damage or first-use issues from later accidental damage, customers should record the complete first opening and test.

• Start recording before opening the package.
• Show the sealed or received package clearly.
• Continue recording while removing the machine.
• Show the physical condition of the product.
• Continue the same video through the machine's first startup.
• Do not stop recording and create a second video for the first machine test.

Without sufficient evidence, BowlR may be unable to approve a transit-damage or first-use refund/replacement claim.

If the complete machine does not operate during the first recorded startup, BowlR will review the case using the unboxing and first-start video, testing records and information provided by the customer.

Depending on the verified issue and condition of the machine, possible resolutions may include:

• Troubleshooting support.
• Sending a replacement component where practical.
• Repair support.
• Replacement of the machine in an eligible verified case.
• Partial refund where repair or replacement is not practical.

If the main bowling machine works correctly but only the automatic feeder fails, the issue will normally be treated as a feeder component issue rather than a complete-machine failure.

Depending on the verified situation, BowlR may offer one of the following:

• Basic feeder troubleshooting assistance.
• Repair or replacement of the feeder where available.
• Replacement of an affected feeder component.
• A refund or adjustment based on the additional feeder value over the equivalent Manual version, where appropriate.

A feeder-only issue does not automatically qualify the complete machine for a full-product refund when the main bowling unit is operating correctly.

Replacement is considered case-by-case after verifying the issue.

A replacement may be considered where:

• Major damage has occurred during transit.
• The product is completely non-functional from the first startup.
• The issue cannot reasonably be corrected through troubleshooting, repair or component replacement.
• Sufficient video/photo evidence is available.
• The issue has not resulted from misuse, water exposure, unsuitable balls, unauthorized modification or accidental damage after delivery.

Replacement availability may depend on production capacity, component availability and the nature of the verified issue.

• Damage caused by using leather balls, heavy balls, soaked balls, unsuitable balls or modified balls.
• Damage caused by continuous operation without following cooling guidelines mentioned on the machine.
• Electrical or mechanical damage caused by water or moisture.
• Damage caused by unauthorized electrical modification.
• Damage caused by dropping, impact or improper handling after delivery.
• Damage caused by attempts to modify the machine beyond normal maintenance.
• Normal wear and tear from use.
• Cosmetic handmade variations that do not affect operation.

BowlR machines are powered mechanical products and should be used according to the operating guidance supplied with the machine.

Customers should:

• Use only the recommended balls for the relevant model.
• Allow the motor to cool according to the guidelines mentioned on the machine.
• Keep the product dry.
• Keep accessible nuts, bolts and fittings properly secured.
• Disconnect power before attempting basic maintenance.

Damage resulting from ignoring usage or cooling instructions may not qualify for free refund or replacement support.

BowlR machines are intentionally designed to remain practical and comparatively repairable.

Depending on the issue, support may include:

• Troubleshooting through photos or videos.
• Guidance for simple component checks.
• Local technician repair guidance where suitable.
• Replacement components where available.

Refunds are not automatically equal to the full purchase value.

Depending on the verified case, the final amount may consider:

• Type and severity of the issue.
• Whether the machine or major components remain usable.
• Whether repair or component replacement is possible.
• Courier or return-shipping costs where applicable.
• Condition of the machine after return.
• Whether only a specific component such as the feeder is affected.

For a verified complete-machine first-use failure where refund is selected instead of repair or replacement, the refund may be approximately 85%–90% depending on the case.

The booking/reservation amount is handled separately from after-delivery product claims.

Where a confirmed production slot cannot be fulfilled by BowlR within the applicable committed conditions because of an issue from our side, the reservation amount may be refunded according to the booking terms communicated at the time.

Once manufacturing has begun specifically for the customer's order, cancellation or refund may be restricted because material and production work has already been allocated.

If you believe your BowlR has arrived damaged or has a genuine first-use issue, contact us with:

• Your Order ID.
• Registered customer name and phone number.
• One continuous unboxing + first-start video.
• Clear photos of any visible damage.
• A brief description of the problem.
• Courier packaging photos if the package arrived damaged.

BowlR will review the evidence and communicate the next practical resolution.