Privacy,
explained simply.

Depending on how you use the BowlR website or interact with us, we may collect information that you voluntarily provide while booking, tracking, requesting changes, contacting support or using other BowlR services.

• Customer name
• Phone number
• Alternate phone number, if provided
• Email address
• Shipping or delivery address
• Selected BowlR model, variant and colour
• Booking and order information
• Order ID
• Payment status and payment-related records
• Production, courier and delivery information
• Order change requests
• Messages or information voluntarily shared with BowlR
• Customer reviews or ratings submitted for publication

BowlR does not require customers to enter sensitive credentials such as UPI PINs, debit or credit card PINs, internet-banking passwords or OTPs on the BowlR website.

Information collected by BowlR may be used for legitimate business and customer-service purposes, including:

• Processing booking requests
• Verifying customers and orders
• Managing production queues and order progress
• Providing order tracking
• Processing requested order changes
• Coordinating shipping and delivery
• Sending important order-related updates
• Providing customer support
• Maintaining internal order and transaction records
• Preventing misuse of the website or order-tracking system
• Improving BowlR products and services
• Displaying customer reviews where appropriate

BowlR does not sell customer personal information.

BowlR uses verification measures before displaying certain order information through the website.

Customers may be asked to provide details such as their Order ID and the last four digits of the registered mobile number before order details are shown.

These checks are intended to reduce unauthorized access to customer order information.

Customers should avoid publicly sharing their Order ID, verification information or other booking details unnecessarily.

BowlR takes reasonable measures to protect customer information and limit access to information that is required for operating the business, fulfilling orders and providing support.

However, no website, database, storage system or internet transmission can be guaranteed to be completely secure.

Customers are also responsible for protecting their own Order ID, phone verification details, email account and communication credentials.

BowlR may use trusted third-party services where reasonably necessary to operate the website, communicate with customers, process orders or deliver products.

These services may include providers involved in:

• Website hosting and infrastructure
• Email communication
• Courier and logistics services
• Order delivery and tracking
• Customer communication
• Payment-related processing where applicable

Only information reasonably necessary for the relevant purpose should be shared with such providers.

Third-party services may process information according to their own privacy policies and terms.

If you contact BowlR through WhatsApp, Instagram or email, the information you send may be retained where reasonably necessary for providing support and managing your order.

This may include conversations related to:

• Booking confirmation
• Order changes
• Payment confirmation
• Shipping and delivery
• Customer support
• After-sales assistance
• Resolving disputes or delivery issues

Your interaction with these platforms is also subject to the privacy practices of the respective service provider.

BowlR may retain payment confirmation details, transaction references, payment status or related records where required to verify and manage an order.

BowlR does not require such credentials for normal booking or customer support.

The BowlR website may use essential browser technologies and technical information required for normal website functionality, security and performance.

As the website evolves, BowlR may introduce additional analytics or performance tools. If this results in material changes to how customer information is collected or used, this Privacy Policy may be updated.

BowlR may display customer reviews, ratings, names and review dates on the website where the review has been submitted or approved for publication.

Information such as phone numbers, delivery addresses, email addresses, payment details or Order IDs should not be publicly displayed as part of a customer review.

BowlR does not sell or rent customer personal information for advertising purposes.

Information may be shared where reasonably necessary with service providers involved in fulfilling an order or operating the business.

This may include:

• Courier and logistics partners
• Infrastructure and website service providers
• Communication providers
• Payment-related providers where applicable
• Government or legal authorities where required by law

BowlR may retain booking, order, payment, support and delivery records for as long as reasonably necessary for:

• Order management
• Customer support
• Accounting and transaction records
• Fraud prevention
• Dispute resolution
• Legal or regulatory requirements

Information that is no longer reasonably required may be deleted, archived or anonymized where appropriate.

Customers may contact BowlR if they want to raise a privacy-related concern or request changes to personal information associated with their account or order.

You may contact us to request:

• Correction of inaccurate information
• Updating contact details
• Information about data associated with your order
• Deletion of certain information where reasonably possible
• Clarification about how information is being used

Certain records may still need to be retained where required for completed transactions, accounting, fraud prevention, disputes or applicable legal requirements.

BowlR products may be used by children under appropriate adult supervision; however, bookings, payments and submission of personal information should be handled by a parent, guardian or responsible adult.

Children should not independently submit personal information, payment details or delivery information through the BowlR website.

BowlR may update this Privacy Policy as the website, products, services, booking process or business operations evolve.

The latest version will be published on this page together with an updated revision date where appropriate.